10 Best Practices for Using Your Enterprise Community

Learn more about using, and getting the most value from, your community.

Being a part of an online community is exciting and can offer great benefits, but all communities are a little different from each other, as are the community members, which means getting the most out of your community may change depending on its make up.

While it is true that all communities are different, there are common elements of all online communities. The 10 tips below are common tips for using an online community to ensure you are getting the most value:

  1. Search for questions before asking. Use the advanced search function to look for a question you may have before asking it. You may find your question has already been asked and answered. This saves you, and your community users, time and effort.
  2. Post content in the right space. When creating content, it’s important to select the appropriate space for it to be posted. Choosing the right space for your content will not only keep the community organized, but it’s also more likely to be viewed and responded to by the right community members.
  3. Mark correct answers as accepted. It’s important to accept a correct answer to a question, especially the ones you’ve asked. This will make finding the right answer much easier for other members and let your community know your problem has been solved. Also, let others know what answers helped you solve questions by upvoting or liking correct answers to show community support.
  4. Share your knowledge by answering questions. See a question you know the answer to? Submit an answer with text, images, links, videos and more to support your answer and to help fellow community members.
  5. Use comments and replies. Only post an answer when you’re actually answering a question. You can use comments, or directly reply to others’ comments to provide support, additional information or ask for further explanations when necessary.
  6. Ask experts directly. Want a reliable answer quickly? You can ask an expert directly after creating a question and the expert will be notified, via e-mail, of your question and can respond directly, with a comment or an answer, without logging into the community.
  7. Monitor reputation points and the leaderboard. See how you rank in your community with reputation points. Reputation points reflect engagement levels like questions asked, answers submitted, upvotes and more.
  8. Become an expert yourself. Have an area of expertise? By providing knowledgeable answers you can be recognized as a topic expert. The system identifies these users based on the number of accepted answers you provide within a topic. Additionally, you can self-identify areas of expertise in your profile settings. Topic experts receive an elevated role in the community and get notified when content is posted within their area of expertise.
  9. Follow topics of interest. Want to continue learning about a specific topic in your community? Follow a topic and receive activity updates in your inbox instantly, daily, or on a weekly basis.
  10. Visit your community often. The more you and your colleagues visit and contribute to the community, the more valuable it becomes for everyone. Have an article you want to share? Post it. Want to share an idea and generate a discussion among your colleagues? Your enterprise knowledge management and social collaboration is a great place to facilitate ideation and collaboration.

If you’d like to learn more about using, and getting the most value from, your community, let us know. We’ll be happy to share more best practices with you based on your areas of interest and how other clients are getting more out of their AnswerHub community.

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