Most technologies are supposed to help us be more productive at work. Unfortunately, most of these technologies have the opposite effect, eating up significant chunks of our day and leaving less time to accomplish actual goals.
A recent report by McKinsey Global Institute (MGI) revealed that the average employee’s workweek looks like this:
- 28% reading and answering emails
- 19% searching and gathering internal information
- 14% communicating and collaborating internally
- 39% accomplishing role-specific tasks
That’s a lot of time doing things that don’t directly contribute to the company’s bottom line. So how can knowledge management tools help your organization combat these technological time consumers?
MGI discovered that the use of social technologies, like knowledge management tools, could raise productivity levels 20% to 25% by:
- Turning messages into content
- Producing searchable records of knowledge
- Facilitating “faster, more efficient, more effective collaboration”
Of course, simply purchasing and deploying a new tool will accomplish very little. To achieve increased productivity, organizations need to adopt an open, trusting culture built on information sharing. And the change needs to come from the top down. Managers should lead by example and get their teams excited about actively sharing the knowledge they have and rewarding the top participants.