Create a World-Class Developer Experience

Advanced features include a searchable knowledge base, fine role-based permissions, and programmatic expert identification and routing.

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By-the-Numbers: Why Devs Want a Community

Developers crave connection – they get that and more with an online developer community. And developers believe a community makes them more productive.

94%

Expect software vendors to provide free online communities.

31%

Cite improved code quality because of community participation.

77%

Cite reduced implementation time when actively involved in a community.

62%

Won’t access APIs from companies that don’t have a dev community.

82%

Are willing to share 25% to 74% of the code they write.

“One answer can feed a multitude of people. With the Hortonworks community, how-to questions are answered without the need [for us] to find the person who knows the answer.”

- Mark Herring, Hortonworks

Features of an AnswerHub Community

AnswerHub features and capabilities deliver everything you need to launch, grow, and manage your developer community.

Searchable Knowledge Base. Three content types provide a searchable source of trustworthy product information, speed resolution of technical issues, reduce burden on support team, and increase user satisfaction.

Q&A

Prioritize and scale developer engagement and cross-sell/up-sell opportunities while minimizing costs and resource expenditure. Encourage discussion, code sharing, and collaboration.

Articles

Provide a repository of trustworthy product information (accessible 24/7), including product documentation, how-to guides, tutorials, and best practice articles.

Ideation

Give creators and users a forum where they can contribute ideas for future product development.

AnswerHub Feature Videos

Watch our short videos to learn how your community members will get the answers and support they need.

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Analytics. Quickly identify and act on trends in user behavior, search activity, time it takes to receive an accepted answer, trends in product adoption, and content performance.

Role-Based Permissions. Activate multiple levels of collaboration, from open-to-all access to highly restricted, need-to-know access.

Extensibility. API-first approach, free SDK, full documentation, and integration with various dev workflow tools give companies the ability to create a fully branded experience.

Expert Identification Engine. Identify and enlist knowledgeable experts and automatically route questions to them.

Advanced Moderation. Dynamically organize and control who sees what and ensure the most useful contributions are visible. Automatically approve answers or move questions to a ticket.

Gamification. Incentivize and reward knowledge sharing and community engagement using reputation scores, rank, badges, and increased privileges.

Unity Answers

Unity Answers, a 2018 Developers’ Choice Award winner, cuts support costs through organic support and moderation. And the community’s branded, unified header helps fold the community in across their ecosystem.

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Apigee Community

Nearly 50 custom badges, including Alex Trebeck, Apigeek, and Strunk & White, identify certified experts and increase developer engagement.

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Quali Community

A customized article type links to a code repository, tags help filter content and let devs know where ideas are in the pipeline.

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Developing with AnswerHub

AnswerHub is developer-friendly and designed for customization. Take a look at our documentation, support community, and more to start developing with AnswerHub. Let your creativity run wild!

Documentation

Full documentation for users, moderators, and admins. Explore >

Customer Success Portal

Ask and answer questions on the AnswerHub community. Explore >

Getting Started Guide

Instructions to help you tailor your AnswerHub community with confidence. Explore >